Shipping policy

Thank you for shopping with Furry Friends Market. We are committed to delivering your order as quickly and efficiently as possible.

Processing Times

Orders are typically processed within 1–3 business days after payment has been received and cleared. During busy periods, processing times may be slightly longer.

Shipping Times

Estimated delivery times vary depending on your location and the products ordered:

United Kingdom: 3–10 business days
United States: 5–15 business days
International Orders: 7–21 business days

Please note that these are estimated delivery times and are not guaranteed.

Shipping costs are calculated at checkout based on the destination, weight, and size of your order. Any applicable shipping charges will be clearly displayed before payment is completed.

Tracking Information

Where available, tracking information will be provided by email once your order has been dispatched. Please allow up to 48 hours for tracking information to become active.

International Shipping

We currently ship to countries around the world. International customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their country's customs authorities.

While we work with reliable shipping partners, delivery delays can occasionally occur due to factors beyond our control. If your order has not arrived within the expected timeframe, please contact us, and we will do our best to assist.

Customers are responsible for providing accurate shipping details at checkout. We cannot be held responsible for orders delayed, lost, or returned due to incorrect or incomplete address information sup